Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

Although we try our best to ship same day, please allow 1-2 business days to process your order. We understand you're excited and were even more excited for you to get glowing skin! Please exclude weekends and holidays as processing days.

What shipping company do we use?

To ship your order we us USPS or UPS. A tracking number will always be provided when your order is shipped in a separate email.

Do you ship internationally?

At the moment we do not ship internationally, but this will soon change. We want all the world to have glowing skin, not just North America.

AVEC Pro Prestige Pro 101

Every device comes with an easy-to-follow guide on how to use each feature. Below is a breakdown and some tips from current customers on how to optimize each feature for the best results.

Cleansing Mode (Approximately 5 minutes ) 

  • Remove the plastic circular ring from the silver plate.
  • Place a cotton pad with toner or micellar water on top the silver plate and place plastic ring over the top of the cotton pad. (we recommend the thinner rectangular one for easy application)
  • Press the MODE button for 2 seconds until LED display turns on.
  • Select level by pressing the LEVEL button 2 times selecting desired level .
  • Optional Red and Blue LED light light therapy, press LED on device.

Cooling Mode (Approximately 2 minutes)

  • After cleansing for 5 minutes with cleansing mode, pat dry skin.
  • Press and select the MODE button until the Cooling setting is shown on LED display.
  • Gently apply to face and neck until timer goes off. (Ice cold to the touch is normal)
  • Shrink pores and tighten skin using daily.
  • Optional Red and Blue LED light light therapy, press LED on device.

EMS Lifting Electric Muscle Stimulation (Approximately 5 minutes)

  • Apply gel or a water based product to clean skin to create conduction for the EMS to properly function.
  • Press and select the MODE button until the EMS LIFTING setting is shown on LED display.
  • In an upward motion, move device along face and neck creating a slight tingle feeling creating a lifted look immediately after use.
  • Remove product or keep on for the Moisturizing mode.
  • Optional Red and Blue LED light light therapy, press LED on device.

Moisturizing (Approximately 5 minutes)

  • Apply sheet mask or serum to clean skin. 
  • Press and select the MODE button until the MOISTURIZING setting is shown on LED display.
  • In a circular motion, move device across face and neck, allowing silver plate to become warm and vibrate until your selected skincare gets fully absorbed into the skin.
  • Optional Red and Blue LED light light therapy, press LED on device.

Collagen Synthesis (Approximately 2 minutes)

  • Cleanse skin thoroughly
  • Press and select the MODE button until the COLLAGEN SYNTHESIS setting is shown on LED display.
  • In an upward motion, move device along face and neck allowing the plate to get to 42 degrees Fahrenheit. 
  •  Relieving facial fatigue and puffiness. Use 2x a day for best results.
  • Optional Red and Blue LED light light therapy, press LED on device. 


  • LED Light Therapy (Usable in all modes)

    The Avec Prestige Pro features a third button labeled "LED" located at the bottom of the device, designed to activate the LED light therapy functionality.

    Red light therapy, also known as photobiomodulation, involves exposing the skin to low levels of red or near-infrared light. It has been researched for various potential benefits, including:

    1. Skin Health: Red light therapy may promote collagen production and improve skin texture, reducing the appearance of wrinkles and fine lines.
    2. Wound Healing: It can aid in wound healing by stimulating cellular repair processes and reducing inflammation.
    3. Pain Relief: Red light therapy might help alleviate muscle and joint pain by reducing inflammation and promoting blood circulation.

     Blue Light Therapy Benefits: Blue light therapy involves exposing the skin to high-intensity blue light. It has specific applications and benefits, such as:

    1. Acne Treatment: Blue light therapy is commonly used for treating acne by targeting and destroying the bacteria that contribute to acne development.
    2. Seasonal Affective Disorder (SAD): Blue light therapy is sometimes used to alleviate symptoms of SAD, a type of depression that occurs during certain seasons, particularly in the darker months.
    3. Sleep Regulation: Exposure to blue light during the day can help regulate circadian rhythms and improve sleep patterns. However, it's important to limit blue light exposure before bedtime to avoid disruptions to sleep.
    4. Skin Conditions: Blue light therapy might be used for certain skin conditions, such as psoriasis and eczema, to reduce inflammation and promote healing.

When will I see results?

Depending on the modes you're using, you should see results immediately after use. Skin should feel cleaner, 

For best results, we recommend incorporating the device into your skincare routine 2-3 times per week. However, you can adjust the frequency based on your individual needs.

Yes, our device is designed to complement your current skincare routine. It works well with most skincare products, enhancing their absorption and effectiveness.

A typical session lasts between 5 to 15 minutes, depending on the mode you're using. It's designed to be convenient, fitting seamlessly into your daily routine.

Our device is generally safe for all skin types. However, it's always a good idea to do a patch test before using it extensively, especially if you have sensitive skin or any skin conditions.

The device is suitable for adults of all ages. However, if you have any concerns or pre-existing skin conditions, we recommend consulting with a dermatologist before use. If you are pregnant we recommend consulting with your doctor prior to using the Avec Prestige Pro.

Yes, our device is safe for use around the eyes and other sensitive areas. However, exercise caution and follow the guidelines provided in the user manual for the best results.

No, there's no downtime. You can continue with your regular activities immediately after using the device.

To maintain hygiene, gently wipe the device with a soft, damp cloth after each use. Avoid using harsh chemicals that may damage the device. We recommend an alcohol wipe to clean the device head to keep device clean for next use.

Absolutely, Yes! Our device is travel-friendly weighing only 5.11ounces. It's compact and rechargeable, making it easy to incorporate into your skincare routine, whether you're at home or on the go.