RETURNS

Return Policy: Hassle-Free Returns with a Dash of Fairness

We want you to be thrilled with your purchase, but we understand that sometimes things just don't work out. Here's the lowdown on our return policy:

1. Eligibility for Returns:

• We accept returns within 30 days of your purchase.
• To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

2. Restocking Fee:

• For returned items, a restocking fee of 20% will be deducted from your refund. We hope you understand; it helps us cover the costs associated with processing returns and maintaining affordable prices.

3. Initiating a Return:

• Reach out to our fantastic customer support team at support@avecbeautylab.com  to initiate the return process.
• Please include your order number and a brief reason for the return.

4. Shipping Costs:

• Unfortunately, we can't cover the cost of return shipping unless the item is defective or damaged which will be decided by our team.

5. Refund Process:

• Once your return is received and inspected, we'll notify you about the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

6. Exceptions:

• Some items may not be eligible for return. These will be clearly marked as non-returnable.

7. Questions? Concerns? We're Here:

• If you have any questions or concerns about our return policy, feel free to contact us. We're here to help.

Thank you for being a valued customer. We appreciate your understanding and trust in our products.